Privacy Policy
Last updated: December 2024
1. Who We Are
The Fin Library is a surfboard fin rental service based in Ireland. We're committed to protecting your privacy and being transparent about how we use your personal data.
Contact us: info@thefinlibrary.com
2. What Information We Collect
2.1 Information You Give Us:
- Name and contact details when you create an account
- Shipping addresses for deliveries
- Payment information (processed securely by Stripe)
- Rental history and preferences
- Messages you send us
2.2 Information We Collect Automatically:
- How you use our website (pages viewed, clicks, time spent)
- Your device and browser information
- Your IP address and general location
- Cookies and similar technologies (see our Cookie Policy)
3. Why We Use Your Information
3.1 To Provide Our Service (Legal Basis: Contract):
- Process and fulfill your rental orders
- Handle shipping and returns
- Provide customer support
- Manage your account and rental history
3.2 To Improve Our Service (Legal Basis: Legitimate Interest):
- Analyze website usage to improve user experience
- Understand rental patterns to optimize our inventory
- Prevent fraud and ensure security
- Send you important service updates
3.3 Marketing (Legal Basis: Consent):
- Send you newsletters and promotional emails (only with your consent)
- Show you relevant ads on social media
- You can unsubscribe anytime
4. Who We Share Your Information With
4.1 Service Providers:
- Stripe: Payment processing (they never see your full card details)
- Shipping Companies: Delivery services need your name and address
- Google Analytics: Website analytics (anonymized data)
- Meta Pixel: Advertising analytics
4.2 Legal Requirements:
We may share information if required by law or to protect our rights and safety.
4.3 We Never:
- Sell your personal information
- Share your data for others' marketing without consent
- Transfer data outside the EU without proper safeguards
5. How We Protect Your Information
- We use industry-standard encryption and security measures
- Payment information is processed securely by Stripe
- Access to your data is limited to authorized personnel only
- We regularly review and update our security practices
6. How Long We Keep Your Information
- Account Information: Until you delete your account
- Rental History: 7 years for tax and legal purposes
- Marketing Data: Until you unsubscribe
- Website Analytics: 26 months (Google Analytics default)
7. Your Rights Under GDPR
As an EU resident, you have these rights:
- Access: Get a copy of your personal data
- Correction: Fix any wrong information
- Deletion: Ask us to delete your data
- Portability: Get your data in a usable format
- Restriction: Limit how we use your data
- Objection: Object to our use of your data
- Withdraw Consent: Stop marketing emails anytime
To exercise these rights: Email us at info@thefinlibrary.com. We'll respond within 30 days.
8. Cookies and Tracking
We use cookies to:
- Remember your preferences and shopping cart
- Analyze website performance
- Show you relevant ads
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
9. International Transfers
Some of our service providers (like Google Analytics) may process data outside the EU. We ensure these transfers have appropriate safeguards in place.
10. Children's Privacy
Our service is not intended for children under 18. We don't knowingly collect personal information from minors.
11. Changes to This Policy
We may update this privacy policy occasionally. We'll notify you of significant changes by email or prominent notice on our website.
12. Questions or Complaints
If you have concerns about how we handle your data:
- Contact us first: info@thefinlibrary.com
- If unsatisfied, you can complain to the Irish Data Protection Commission